.ticket-model-shell{margin:1.2rem 0 1.6rem;display:grid;gap:1rem}.ticket-model-panel{border:1px solid rgba(14,89,70,.16);border-radius:26px;background:rgba(255,255,255,.80);box-shadow:0 16px 44px rgba(32,47,40,.08);padding:1.2rem}.ticket-model-panel h2{margin:0 0 .45rem;font-size:clamp(1.35rem,2.5vw,2rem);letter-spacing:-.04em}.ticket-model-panel p{margin:.25rem 0;color:var(--muted);line-height:1.5}.ticket-pipeline{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:.55rem;margin-top:1rem}.ticket-step{padding:.75rem;border-radius:18px;background:linear-gradient(180deg,rgba(14,89,70,.10),rgba(255,255,255,.70));border:1px solid rgba(14,89,70,.14);font-size:.9rem;font-weight:850;color:#14332b;text-align:center}.ticket-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.8rem;margin-top:1rem}.ticket-form label{display:grid;gap:.35rem;font-size:.82rem;font-weight:900;color:#31584d;text-transform:uppercase;letter-spacing:.05em}.ticket-form input,.ticket-form select,.ticket-form textarea{width:100%;border:1px solid var(--line);border-radius:16px;background:#fff;color:var(--ink);font:inherit;padding:.85rem}.ticket-form textarea{min-height:9rem;resize:vertical}.ticket-form .wide{grid-column:1/-1}.ticket-form .check-row{display:flex;gap:.55rem;align-items:center;text-transform:none;letter-spacing:0;font-size:1rem;font-weight:750}.ticket-form .check-row input{width:auto}.ticket-actions{display:flex;gap:.65rem;flex-wrap:wrap;margin-top:1rem}.ticket-btn{border:0;border-radius:999px;padding:.8rem 1rem;font-weight:950;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center}.ticket-btn.primary{background:linear-gradient(135deg,var(--green),var(--green2));color:#fff}.ticket-btn.secondary{background:rgba(14,89,70,.10);color:var(--green)}.ticket-preview{white-space:pre-wrap;background:#112d26;color:#f8fff9;border-radius:20px;padding:1rem;overflow:auto;max-height:21rem;margin-top:1rem;font-size:.9rem}.ticket-note{padding:.8rem 1rem;border-radius:18px;background:rgba(214,162,78,.16);color:#674716;font-weight:800}.calendar-linked-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1rem}.calendar-linked-card{padding:1rem;border-radius:22px;background:rgba(14,89,70,.08);border:1px solid rgba(14,89,70,.13)}.calendar-linked-card strong{display:block;margin-bottom:.4rem}.calendar-linked-card p{margin:0;color:var(--muted);line-height:1.45}@media(max-width:900px){.ticket-pipeline{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-form{grid-template-columns:1fr}.calendar-linked-grid{grid-template-columns:1fr}}@media(max-width:540px){.ticket-pipeline{grid-template-columns:1fr}.ticket-model-panel{border-radius:20px;padding:1rem}}

/* human UX final textarea polish: no native resize handles in mobile screenshots */
.ticket-form textarea{resize:none!important;overflow:auto;-webkit-appearance:none;appearance:none;background-image:none!important;}
.ticket-form textarea::-webkit-resizer{display:none!important;background:transparent!important;}
.ticket-form label.wide{overflow:visible;}